Trickstuff Winter break

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Update 22.02.2021 - We are back

We are back

On November 16, 2020, we stopped most of our day-to-day business to be able to implement important changes at Trickstuff.

We cleaned up, cleared out, restructured, and moved into a larger building. Now it is time to resume regular work and benefit from the improvements that have been made.

 

Our webshop www.trickstuff-shop.de has been opened to consumers again on February 22nd, 2021. We will offer individual consultation, b2b-sales, and availability by telephone again from March 1st, 2021. From then on we will be open again.

 

When we published the decision to take this step, of course, we had concerns about how this would be received by customers, but there was no other option. Trickstuff is doing better than ever. But the rapid growth has made our limits abundantly clear. We grew but didn’t become more efficient. Our infrastructure had to change and adapt to the fivefold increase in the number of employees. With the increased workload, complex restructuring during ongoing operations was out of the question. To be able to devote the necessary attention to the whole thing and not have to do it with even more overtime, we decided to take this drastic measure.

The overwhelming majority of all the messages that we received has been extremely positive. Customers, partners, friends, and acquaintances responded with congratulations, support, and understanding.

We are aware of the privilege of being able to take such a step and thank all our supporters for their understanding and patience. We couldn’t have done this without you.

 

What’s new?

The biggest changes have happened in the way we work. A new warehouse, a new workshop, new software tools, etc. were necessary to meet our growth and the associated requirements.

A small company has grown into a team of 25 colleagues in recent years. Trickstuff has grown extremely quickly, especially in the last three years. Working methods and processes automatically reach their limits at some point. What used to be done effortlessly, because the three-person crew was together all day anyway, now needs a defined process and a defined place.

All of these changes will help make things safer and faster, that working at Trickstuff will continue to be fun, and everyone will enjoy coming to work. Goal: happier customers, happier employees.

 

Brakes

Our new workshop is much bigger. That will triple our production capacity. There was simply no room left in our old building to hire more mechanics. That has changed now. In the coming months, we will increase the workshop staff and thus adapt our brake production to the great demand.

The new workshop is not a factory with an automated assembly line but remains a real mechanics workshop. Here, brakes are installed by experienced mechanics, so that every work step is a quality check within itself. We are bound not only by our own quality standards but also by our idea of how we want to work. A tightly timed mass production does not fit. This also means that production capacities cannot be created overnight if mechanics are to be carefully selected and trained. The often required higher output will therefore only be available in the following months.

That is why we look forward to applicants (m / f / d) to strengthen our workshop team.

 

New Products

In the crazy Covid year 2020, there was hardly any time for the introduction of new products. This went so far that new products were in the warehouse, but weren’t entered into our ER-system or presented. We have now made up for that and work on major product developments has also picked up at full speed again. The future will be exciting!

 

Our new products are:

 

  • Universal bleed block “Le Block”
    • (Almost) universal, light and orange.
    • Fits in (almost) all brakes. MAXIMA, which is playing in its own league, needs (and gets) a larger bleed block.
    • Made of anodized aluminum
    • RRP: € 8.90

 

  • E-bike brake disc magnet
    • Small part, a big effect for e-bikes with a sensor on the rear dropout
    • Can be combined with all Trickstuff brake discs
    • RRP: € 12.90

 

 

  • Angled Fittings for the Piccola 
    • Already shown as a prototype in 2019
    • Spectacularly showcased by Gustav “Dangerholm” Gulholm on the Hyper-Spark
    • Whether you like it or not, internal routing of brake lines is progressing on MTBs.
    • Thanks to the new angled fittings, the Piccola can combine integration and
    • adjustability (!) like no other brake.
    • The cable can be routed parallel to the handlebar to look more elegant even with classic routing through or on the frame.
    • New bikes such as Arc8 or Focus lead the line into the frame through stem/headset. No other brake is as discreet as the Piccola.
    • If you want to do this properly, you can go all in with a Schmolke Handlebar. Schmolke offers handlebars with the corresponding openings upon request. The position of the openings can be individually coordinated together with Schmolke. The prices are identical to their Di2 handlebars.
    • The angled fittings can be retrofitted on all Piccolas or selected for new orders
    • at no extra charge.
    • Currently open orders can be changed without any problems. Anyone who has ordered directly from us can request the change from us. If you ordered through one of our trading partners, please contact your dealer.
    • Weight 6.43 g per connection; 3.58 g more than the fitting
    • RRP: € 29.90 per brake

 

 

  • Spare part sets
    • For all Trickstuff brakes, the Trixer and our bottom brackets NoGo and Exzentriker there will be pre-packed spare part sets from 01.03. to simplify the supply of spare parts.
    • As before, of course, we also have every single component, down to the
    • smallest screw. Simply contact us via info@trickstuff.de.

 

English webshop

Our webshop www.trickstuff-shop.de is finally available in English.

 

New distributor in Great Britain

Cross-border business to Great Britain has recently become much less fun. Time to get started with a new partner in Great Britain.

More news on Tenth’s distribution will follow shortly.

 

New address and availability

You can find us in our new premises since January 15, 2021.

More than three times as much space as before – that feels like a break free. Still right next to Freiburg, still cycling to work, but more space, more light, more options.

 

The new address:

 

Trickstuff GmbH
Schwabenmatten 17 A
79292 Pfaffenweiler

 

Unchanged: info@trickstuff.de

 

New: +49 (761) 88 78 91 0

Our phone times are

Mon      10:00 am – 1:00 pm
Tue        10:00 am – 1:00 pm
Wed      10:00 am – 1:00 pm, 2:00 pm – 4:30 pm
Thur      10:00 am – 1:00 pm
Fri          10:00 am – 1:00 pm

 

You can also reach our technical service via info@trickstuff.de and by phone +49 (761) 88 78 91 42

Mon – Fri 9 a.m. – 10 a.m.

 

It is impossible to answer all the emails received during the restructuring. We have processed service requests, unfortunately, we have to ignore all other requests. If you have sent us a message during our restructuring and have not received an answer, we ask that you send it again from 01.03. This also applies to orders.

 

We look forward to get going again.

 

With best regards,
Klaus Liedler & the Trickstuff Team

Update 10.02.2021 - back soon

Back soon.

On November 16, 2020, we largely stopped our day-to-day business to be able to implement important changes at Trickstuff. More info

We cleaned up, cleared out, restructured, and moved into a larger building. Now it is time to resume regular work and finally enjoy all the improvements that have been made. The last tasks are being done and we are working flat out to prepare our reopening.

This must be done correctly. After all, the whole effort should have paid off and not fizzle out because things were messed up in the end.

That is why we will open our webshop http://www.trickstuff-shop.de to consumers from February 22nd, 2021. Please understand that we are not yet offering any individual customer advice at this time.

B2B business will resume on 01.03.2021.

We will be fully open again from March 1st, 2021.

You can reach us from March 1st, 2021 at
info@trickstuff.de

or by phone at
+49 (761) 88 78 91 0

Our phone times are

Mon      10:00 am – 1:00 pm
Tue        10:00 am – 1:00 pm
Wed      10:00 am – 1:00 pm, 2:00 pm – 4:30 pm
Thur      10:00 am – 1:00 pm
Fri          10:00 am – 1:00 pm

In the event of technical problems, we are of course already available to you.

You can contact our technical service at info@trickstuff.de
and by phone +49 (761) 88 78 91 42
Mon – Fri 9:00 am – 10:00 am

Our new address is

Trickstuff GmbH
Schwabenmatten 17 A
D-79292 Pfaffenweiler
Germany

During our restructuring, we could not answer most emails and concentrated on offering technical service and working off existing backlogs.

All other mails received between November 13th, 2020, and March 1st, 2021 cannot be answered and will be deleted. This also includes all orders received by email during this period. Please send them to us again from March 1st, 2021.

Many Thanks and best regards

The Trickstuff Crew

16.11.2020 Trickstuff winter break

Dear partners and customers,

Trickstuff has developed at a tremendous rate in the past few years. We didn’t grow, we exploded.
Demand has grown the most and sales and turnover have grown almost as much. Both are facts that
most other companies, no matter how big, would congratulate us on.

However, the company’s organization was unable to keep pace with this growth. There was just no
time to grow our infrastructure accordingly. We are constantly panting after the day-to-day business
and the team suffers from chronic overwork.

That must have an end. And that will come to an end. That’s why we made a bold decision:

We will close our doors on November 16, 2020. Not forever, but presumably until February 15,
2021. Then we will come back strengthened and reorganized.

During this time we cannot provide purchase advice or accept any new orders.

During this time we will

  • reorganize the structure and processes
  • move to a larger building
  • add more people to the team

and still

  • build and deliver brakes according to the production plan
  • process backorders (brake disks and pads, adapters …) if they are available
  • carry out service and warranty work on our products in similarly short terms as before
  • leave the webshop www.trickstuff-shop.de open for consumers up to and including
    25.11.2020. Here, as usual, but without individual purchase advice, Trickstuff products can
    be ordered.

We don’t leave anyone standing in the rain but ask for your understanding that we will reduce our
normal daily business during this time. Emails are only processed selectively. Inquiries that are not
answered during this time will be deleted and will have to be sent again after our restructuring has
ended. As usual, the technical after-sales support will be available daily between 9 a.m. and 10
a.m., as well as via email to info@trickstuff.de.

Some prospective customers will feel offended. We know this. But there is no way around it. In the
interest of our further growth, in the interest of the health of our employees – and thus in the long-
term interest of each of our customers.

With sincere solidarity and with sincere thanks for your understanding,

Your entire Trickstuff team

Trickstuff Web Administrator

Author Trickstuff Web Administrator

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